Terms and Conditions

TAXES

Prices quoted exclude the Goods and Services Tax. Provincial Sales Tax is extra where applicable. For orders shipped in New Brunswick, Nova Scotia and Newfoundland, the Harmonized Sales Tax will apply.

PRICE CHANGES

All catalogue prices are in effect at the date of printing and are subject to change without notice. Reductions will be promptly passed on to you; increases will be kept to a minimum.

PRODUCT CHANGES, SUBSTITUTIONS AND ERRORS

All descriptions and illustrations in this site are based on the best information available at the time of publication. Although every effort has been made to ensure accuracy, specifications are subject to error. Manufacturers' specifications may change or products may be discontinued without notice.

PAYMENT TERMS

Specific terms will be applied to your account. Invoices unpaid by the due date are subject to a late payment charge. To establish an account, send an e-mail to info@webersupply.com or call us as 1-800-668-4100 ext 226. For your convenience, we also accept most major credit cards.

DELIVERY TERMS

There are no delivery charges for orders within our local delivery areas. However, some delivery charges will apply for deliveries outside of these local areas. Please contact your nearest Weber location or representative for details.

LOST OR DAMAGED GOODS CLAIMS

All claims for lost or damaged goods must be reported to us within 48 hours of receipt of goods. You will be given further instructions at that time.

If any package called for on the Bill of Lading is short or damaged, DO NOT ACCEPT the goods until the driver makes a damage or short notation on the Bill of Lading. The Bill of Lading signed by you is an acknowledgement to the carrier all the goods have been received in "good condition."

If any concealed loss or damage or shortage is discovered upon opening the packages, REPORT this to us within 48 hours of receipt of goods.

Failure to follow the above guidelines may result in the inability for us to process the claim. We are willing to assist you in every possible manner in collecting third party claims for loss or damage, but this willingness on our part does not make us responsible for collection of claims or replacement of the material at no charge. Claims, if promptly reported, will be dealt with before payment of invoice is due. Claims must not be deducted from our invoice, nor payment of the invoice withheld awaiting adjustment of such claims.

RETURN GOODS PROCEDURE/WARRANTY

Goods may not be returned without our permission. Requests must be made within 10 days of receipt of goods. An "RA" (Return Authorization) number will be issued upon acceptance of your request for return and must accompany all goods returned to us.

Do not ship goods back to us Collect. Collect shipments will be refused. Please call for instructions.

Your request will be processed as quickly as possible. You should hear from our representative within 48 hours of receipt of your request.

Goods for return are subject to a 15% restocking charge. This will be waived if it is determined, upon investigation, that you or your company were not responsible.

Full credit will not be given if the product is not returned to us in its original, unmarked condition.

Most of the products we represent carry a manufacture's warranty and/or guarantee. We will be happy to honour their warranties/guarantees. However, warranties/guarantees do not apply to damages caused by misuse or abuse.

When making inquiries, always refer to the "RA" number. Please allow us 48 hours to process your request. All requests should be resolved within 30 days. If you are not satisfied with the progress of your requests, please call for assistance.